At ZORIVA, we are committed to delivering your jewellery safely and on time.

Order Processing
All orders are processed within 1–2 business days (excluding Sundays and public holidays).
Once your order is placed, you will receive a confirmation via email or SMS.

Shipping & Delivery
• Orders are typically delivered within 3–7 business days across India
• Delivery timelines may vary depending on your location, including remote areas
• Once shipped, you will receive a tracking link to monitor your order

Shipping Charges
• Shipping charges (if applicable) will be calculated at checkout
• Free shipping may be available on select orders or promotions

Cash on Delivery (COD)
• Cash on Delivery may be available on select orders and locations
• ZORIVA reserves the right to limit or disable COD on certain orders

Delays & Delivery Issues
While we aim to deliver on time, delays may occur due to unforeseen circumstances or courier-related issues.
• In case of significant delays, our team will keep you informed
• If your order is lost in transit, we will offer a replacement or full refund

Incorrect Address & Failed Delivery
• Customers are responsible for providing accurate shipping details
• ZORIVA is not responsible for delivery failures due to incorrect address or contact information
• Orders refused at delivery may not be eligible for re-shipping

Contact
📧 support@zorivajewels.com